Shipping policy

This policy applies to orders from US, CA, UK. This policy is intended to ensure that you are fully aware of our shipping policies and procedures. By placing an order at this store, you agree to the guidelines contained herein.

A. SHIPPING COSTS

Standard Shipping fees:

  • Over $79.00 to Buy = Free Shipping
  • $0 to $78.99 to Buy = Shipping Charge $4.95

Express Shipping fees:

  • $0 to $99.99 to Buy = Shipping Charge $9.95
  • $100.00 to $199.99 to Buy = Shipping Charge $19.95
  • $200.00 to $299.99 Buy = Shipping Charge $29.95
  • $300.00 to $399.99 Buy = Shipping Charge $39.95
  • $400.00 to $499.99 Buy = Shipping Charge $49.95
  • Over $500.00 to Buy = Shipping Charge $69.95

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

We process orders on business days which are Monday through Friday, Pacific Standard Time, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

The Order Cut-Off Time: 11:00 PM (GMT-08:00)

Delivery time = Production time + Shipping time

Shipping methods Production time Shipping time
Standard shipping 3~5 business days 12~16 business days
Express shipping 3~5 business days 7~10 business days

 

*Orders can be cancelled or modified within 24 hours after being placed

    C. CHANGE OF ADDRESS

    We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@santajoker.com.

    D. TRACKING

    Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.

    E. PARCELS DAMAGED IN TRANSIT

    If you find that a package is damaged in transit, please reject the package from the courier if possible and contact our customer service. If the package was delivered without your presence, please contact customer service for the next steps.