Effective November 1, 2026
At a glance
| Return window | 30 days from delivery |
|---|---|
| Eligible items | All products, including change-of-mind returns |
| Return methods | By mail with USPS, or in person at our store |
| Return shipping cost | Covered by us, with a prepaid label |
| Restocking fee | None |
| Refund time | Within 7 days of receiving and inspecting the item |
| Exchanges | Accepted, subject to availability |
What can be returned
We accept returns and exchanges within 30 days of delivery for all products, including change-of-mind requests. Items must be unused, in their original condition and complete with all included parts and accessories, with original packaging where possible. You may return individual items without returning the entire order. There are no non-returnable products.
How to start a return or exchange
Contact our customer support team using the details on our Contact Information page and include your order number. Giving a reason is optional. Requests must be submitted within 30 days of delivery.
Returning by mail
- We email you a prepaid USPS return label and return instructions.
- Download and print the label.
- Package the item securely and attach the label.
- Drop it off at an authorized USPS acceptance location.
Returning in person
You can complete a return or exchange in person during business hours at our store: 55 Great Lakes Drive, St. Peters, Missouri 63376, United States. Hours: Mon–Fri 9–6, Sat 10–5, Sun closed (CT).
Costs
All return and exchange shipping costs are covered by us. No restocking fees or additional return charges apply.
Refunds
For all eligible returns, including change-of-mind, damaged, defective, incorrect and partial-order returns, refunds include the purchase price of the returned items, applicable taxes and the original shipping charge paid for the order. Original shipping charges are refunded only once per order.
Refunds are issued to the original payment method within 7 days of receiving and inspecting the returned item. Your bank or payment provider may need additional processing time.
Exchanges
Exchanges are subject to product availability and are processed after the returned item has been received and inspected.
Damaged, defective or incorrect items
Products returned because of damage, defects or incorrect fulfillment do not need to meet the unused-item condition. You are eligible for a full refund or replacement at no additional cost, including applicable taxes and shipping charges.
Questions
Contact our support team for help with return labels, shipping instructions, exchanges, refunds or return status. This policy does not limit any statutory consumer cancellation, return or warranty rights applicable under local law.